SHIPPING POLICY

Flexars are delivered using a fully tracked service via DPD.  Delivery within 1-3 working days. 

For all overseas deliveries, Laflex Equestrian will be using Royal Mail International Tracked and signed for.  This is a fully tracked service which will require a signature on delivery and online confirmation, available to 65 destinations. For World Zone information, please click here.

If you want to buy more than three pairs and wish them to be shipped abroad, please call the office on 01276 470988 or email enquiries@laflexequestrian.com for a discount in posting costs.

Laflex Equestrian will do our utmost to post to your country of residence.

RETURNS POLICY

*Christmas Purchases* All Flexars bought as a gift in November and December are subject to our standard refund policy, however, exchanges for a new size/colour can be made up until the 30th of January 2020.

 

We hope you will be delighted with your purchase, however, should you wish to return any item to us a full refund will be issued, minus postage costs. It’s super simple to return with our 30 day returns policy.

Please fill in the returns label which was enclosed with your order, stating the invoice number, and a reason for the return.  Also, please state if you require an exchange or a refund.  It is very important that your name, address and invoice number is clearly shown on your returns slip. Without this information, your refund or exchange may take longer to process.

If a returns label was not included with the Flexars, please email the office, enquiries@laflexequestrian.com to ask for a returns label and one will be emailed to you.

Please ensure that your return is in the same condition in which they were received (resalable condition).  If Flexars are returned showing they have been worn, a refund or exchange will not be given. All clothing tags must still be attached, please do not remove this tag until you have decided to keep the Flexars.

Please ensure you have adequately packaged your return. If it was sent in a Laflex box, please return it in the same box and in the pink addressed bag that was included for returns.   We will not be held liable for damage to the Flexars without suitable packaging. Please do not use staples to seal packages as we cannot be held responsible for damage caused by the customer.

We will not refund white or beige Flexars for showing marks, i.e. from saddle polish, that can’t be removed, the lighter colours will show more marks than darker colours, please be aware of this before wearing.

Please use a reputable company to return the Flexars and do get proof of postage, as Laflex Equestrian will not be held responsible for the loss of post.

Returns Address:

Laflex Equestrian Int’L Ltd

22 Ambleside Road, Lightwater, Surrey, GU18 5TA

Don’t forget to get proof of postage.

If you need to discuss anything regarding your order or return, please call 01276 470988 or email enquiries@laflexequestrian.com. Lines are open Monday to Friday 8.30am to 5:30pm.

WHOLESALE INQUIRIES

For wholesale inquiries, please contact enquiries@laflexequestrian.com

DELIVERY AND RETURNS

30 day returns policy

Award winning company

100% secure transactions

1-3 working day, tracked, carbon neutral delivery

HELP
SUBSCRIBE FOR NEWS
  • Grey Facebook Icon
  • Grey Instagram Icon
  • Grey Twitter Icon

© 2019 by Laflex Equestrian International Limited.